Crucial Confrontations
- Category: Book Reviews
- Posted On: 12/16/2006
- Views: 4,062
- Crucial Confrontations
I cheated a little on this one... My work offers a free lending library of resources, including this audio CD set. Now that I have to commute to work, I thought this would be a perfect opportunity! I quickly realized that I retain much less from an audio book than paper. The same holds true with eBooks. I definately appreciate saving the trees, but the benefits of highlighting and in-context note-taking are valuable. Obviously it is difficult to take notes while driving and listening, so I simply used my rewind button whenever I had difficulty understanding a statement or found myself distracted from the points.
Much like the The 7 Habits of Highly Effective People, the concepts here should be basic to you. But, the excellent use of role-play examples were invaluable in explaining them. The authors reiterated their basic lessons throughout, which really helped solidify my understanding of how to approach, execute, and follow-up on confrontations in my life. Again, planning, listening, being open and flexible and honest, etc. are all fundamental to the author's approach on this topic. What really helped me were the reviews of particularly difficult confrontations; for example confronting your own boss or working through an issue with your spouse or children. Learning how to truly put effort into understanding the other person's perspective and making the only assumption that the other person could have a perfectly rational, reasonable perspective behind their side. In fact, the 7 Habits covered this through the example of the Young Woman/Old Woman illusion, by explaining that two people can see something completely differently and still be right. This is important in many aspects of our life, including crucial confrontations.
- Category: Book Reviews
- Posted On: 12/16/2006
- Views: 4,062